Support

Frequently Asked
Questions

Clear, honest answers about our services, hosting, pricing, and how we work. Can't find what you're looking for? Get in touch — we respond fast.

99.9%
Uptime SLA
< 60s
Free Audit
POPIA
Compliant
ZAR
100% Rand Billing

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Technical
Servers, performance, infrastructure and platform questions
We run LiteSpeed web servers hosted in Johannesburg, South Africa JNB-01. LiteSpeed is significantly faster than standard Apache or Nginx setups — it handles high traffic with minimal resource overhead, which means your site loads faster for South African visitors. Our infrastructure includes:
  • LiteSpeed Enterprise with LSCache for page caching
  • NVMe SSD storage for ultra-fast disk reads
  • Daily automated backups with 30-day retention
  • Server-level malware scanning and firewall
  • 99.9% uptime SLA monitored every 60 seconds
Our sites consistently load in under 2 seconds on desktop and mobile. We achieve this through a combination of:
  • LiteSpeed page caching and object caching
  • Image optimisation and next-gen WebP conversion
  • CSS/JS minification and deferred loading
  • Local Johannesburg servers reducing latency for SA visitors
  • 200+ performance checks included in every site build
Want to see how your current site measures up? Run a free audit — results in under 60 seconds.
Yes — full website migration is included at no extra cost when you move to our hosting. We handle the entire process: files, databases, email accounts, DNS records, and SSL setup. Most migrations are completed within 24–48 hours with zero downtime using a staging environment.
Our free audit runs 200+ automated diagnostic checks in under 60 seconds and covers:
  • Page speed and Core Web Vitals (Google's ranking signals)
  • Mobile responsiveness and usability
  • SEO fundamentals: titles, meta tags, alt text, structured data
  • Security: SSL validity, HTTPS redirects, header configuration
  • Broken links and crawl errors
  • POPIA compliance indicators
You receive a detailed report with prioritised recommendations. Start your free audit →
We work primarily with Elementor as our page builder of choice, supported by plugins including:
  • Forminator / Contact Form 7 for forms
  • SliceWP for affiliate and referral programmes
  • LiteSpeed Cache for performance
  • Complianz for GDPR/POPIA cookie consent
  • Really Simple Security for WordPress hardening
We can work with most WordPress setups and will advise on the best stack for your specific needs.
Hosting
Domains, uptime, email, SSL, backups and server management
We guarantee 99.9% uptime backed by our SLA. Your site is monitored every 60 seconds from multiple locations. If downtime occurs outside of scheduled maintenance, we log it and credit your account accordingly. Our current live uptime is displayed on our homepage status panel.
Yes. Domain registration starts from R59/year for .co.za domains. We also handle managed DNS configuration, including MX records for email, DKIM, SPF, DMARC for email deliverability, and A/CNAME records for custom subdomains. Everything is managed through a single dashboard.
Our managed WordPress hosting is fully hands-off for you. We take care of:
  • WordPress core, theme, and plugin updates
  • Daily automated backups with one-click restore
  • Malware scanning and removal
  • SSL certificate provisioning and auto-renewal
  • LiteSpeed caching configured and maintained
  • Server security hardening and firewall rules
You focus on your business — we keep your site running smoothly.
Yes. Professional branded email (e.g. you@yourbusiness.co.za) is available from R59/month per mailbox. Each mailbox includes webmail access, IMAP/POP3/SMTP support, spam filtering, and works seamlessly with Outlook, Apple Mail, and Gmail. We also configure DKIM and SPF to ensure your emails reach inboxes, not spam folders.
Basic SSL via Let's Encrypt is included free on all hosting plans. Premium SSL certificates (OV/EV, wildcard, multi-domain) are available from R450/year for businesses requiring the highest level of browser trust indicators. All SSL certificates are auto-renewed before expiry.
Billing & Plans
Pricing, contracts, invoicing and payment questions
No lock-in contracts — our hosting is month-to-month. You can cancel anytime with 30 days' notice. Website build projects are governed by a project agreement, but ongoing hosting and support services remain flexible. We believe in earning your business every month, not trapping you in.
100% Rand billing — always. No surprise exchange rate fluctuations, no USD conversion fees. All invoices are issued in ZAR and include VAT. We issue proper South African tax invoices suitable for your accounting records.
We accept EFT / bank transfer (preferred), credit and debit card, and PayFast. Recurring hosting fees can be set up on debit order or auto-debit via card for convenience. All payment receipts are emailed automatically.
Our website packages start at R4,500 for a Starter site (3–5 pages). Here's a quick overview:
  • Starter – R4,500: 3–5 pages, mobile-friendly, contact form, basic SEO
  • Business – R7,500: 5–10 pages, custom design, Google integration, SEO-ready
  • Pro – R12,000+: Bespoke design, branding included, advanced optimisation
  • Premium – R18,000+: eCommerce, AI-powered features, advanced integrations
View full details and feature comparisons on our Plans page.
Website Builds
Timelines, process, training, and what to expect during your project
Typical timelines depend on the package:
  • ReadyMade themes: Under 2 weeks — ideal for fast launches
  • Starter package: 2–3 weeks
  • Business package: 3–4 weeks
  • Pro / Premium: 4–6 weeks depending on complexity
Timelines start once we receive your content (text, logo, images). Providing content quickly is the single biggest factor in a faster launch.
Yes. All WordPress builds include basic CMS training so you can update text, images, blog posts, and other content yourself. We provide a walkthrough session and a simple reference guide. If you'd prefer we handle updates for you, our ongoing support plans cover content changes and edits.
Custom builds are built from scratch — no copy-paste templates. Every design is unique to your business. Our ReadyMade Websites option uses professionally designed starter themes that are then customised with your branding, content, and colours — so even those look distinctly yours, just delivered faster and at a lower cost.
Yes — eCommerce is covered under our Premium package (R18,000+). We build WooCommerce stores with product catalogues, cart, checkout, and South African payment gateways including PayFast, Peach Payments, and Yoco. We also offer eCommerce-optimised hosting with LiteSpeed caching tuned for WooCommerce performance.
POPIA & Legal
Data protection, privacy compliance, and legal obligations for South African businesses
Yes. All websites we build include standard POPIA compliance measures:
  • Privacy policy tailored to your business
  • Cookie consent banner (powered by Complianz)
  • Secure contact forms with data retention controls
  • HTTPS encryption on all pages
  • Data breach notification protocol documentation
POPIA compliance is an ongoing responsibility — your privacy policy must accurately reflect how your business collects and uses personal data. We recommend reviewing it annually or when your processes change.
Yes — our full legal documentation is available on the site: These govern our relationship with clients and how we handle data on our own platform.
All website data and client files are stored on servers in Johannesburg, South Africa, keeping your data within South African jurisdiction as recommended under POPIA. We do not transfer personal data to servers outside South Africa without appropriate safeguards in place.
Support
Response times, ongoing maintenance, and how to reach us
All clients receive email and phone support during business hours (Mon–Fri, 9am–5pm). Hosting clients also get:
  • Ongoing plugin and core updates
  • Uptime monitoring with incident notifications
  • Monthly performance checks
  • Access to our support portal for logging requests
Extended support with faster response times and content update hours is available on Pro and Premium plans.
You can reach us through: We operate Monday to Friday, 9am–5pm. For urgent hosting issues, critical downtime is escalated immediately regardless of time.
Yes — basic CMS training is included with every build. We walk you through updating pages, adding blog posts, managing images, and any functionality specific to your site. Training is conducted via video call and we provide a written guide for future reference. Additional training sessions can be arranged if needed.
Still have questions?

Let's talk. We respond fast.

Our team is based in South Africa and available Monday to Friday, 9am–5pm. We give straight answers — no jargon, no hard sell.